Please read the Element 9 Graphics Purchase Terms and Conditions (the Purchase Terms) carefully to ensure that you are fully aware of your rights and our obligations to you when purchasing products (the Products) from the Element 9 Graphics website, which is online at www.element9graphics.com (the Website).

By placing an order you agree to be bound by these Purchase Terms, which constitute the agreement between Element 9 Graphics and you.

Display of Products on the Website

Element 9 Graphics endeavours to accurately display Products on the Website, including description, colour and other characteristics. However, slight variation in colour may occur due to digital photographic processing and the display settings of your computer screen.

To the fullest extent permitted by applicable laws, Element 9 Graphics does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current or free of error. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice to you (including after you have submitted your order).

If the purchased Products are substantially different from their description on the Website, you will be entitled to available remedies provided under applicable laws.


The display of the Products on the Website is an invitation to treat and not an offer to sell those products to you. By placing an order, you are offering to purchase the Products for the price indicated, in addition to applicable delivery fees, subject to these Purchase Terms.

After an order has been placed, we will send you an email confirming the placement of your order. Element 9 Graphics reserves the right to take reasonable steps to verify that an order and/or credit card details we receive from you are genuine before we accept the order. We are only bound to provide you with the Products if we have accepted your order and received cleared funds as payment. Once your offer has been accepted, we will send you an email with your Order Number.

In the event that a Product you have ordered is out of stock, we will notify you via email regarding the stock shortage. Please refer to the Element 9 Graphics Refunds and Returns Policy for more information regarding out of stock Products.

Purchase Price

All prices quoted on the Website or pursuant to your enquiry with us are in UK pounds sterling. We reserve the right to vary the prices displayed on the Website from time to time and without notice to you.

Our prices do not include delivery insurance or any secondary attempts to deliver ordered Products to you.

You accept total responsibility for the Products purchased by you and you use the Products at your own risk.


Element 9 Graphics accepts payment via Paypal. If we have not received your payment in cleared funds within 3 business days, the order will be cancelled.

Redeeming Vouchers

Vouchers are personal to the customer receiving the Voucher, are not transferrable, have no monetary value, and are not exchangeable for any form of currency. Each Voucher will have an expiry date that cannot be modified. Vouchers will not be accepted after the expiry date, or if the Voucher is defective. In such event, the Voucher will be void and will not be replaced.

To be eligible to redeem a Voucher, the total purchase price of your order (excluding delivery costs) has to be greater than the value of the Voucher or greater than the minimum spend indicated on the Voucher. Only one Voucher can be used per order.

Product Warranties

All Products sold via the Website are covered by the standard warranty provided by the manufacturer of the subject Products. Element 9 Graphics in no way provides a separate warranty of any kind with respect to the Products purchased by you, except as may be required under any relevant consumer protection laws.

You will be solely responsible for all freight charges that may be incurred by you as a consequence of shipping Products to the manufacturer for assessment or replacement.

Element 9 Graphics will not be liable for any alteration or variation in the Products made by a manufacturer of the Products.

Return of Products

Any return of Products to us by you will be governed in accordance with the Element 9 Graphics Refunds and Returns Policy.

Order Processing

We will only process orders on business days, which are Monday to Friday and exclude public holidays. If you place an order on a non-business day, we will process that order on the next business day.

Order Shipment

Delivery costs will be indicated at checkout, and will vary depending on geographical location and the weight and size of your order. It is your obligation to ensure your delivery details are correct, as we are not obliged to resend your order to the correct address at our expense.

Tracking Orders

We will provide you with details relating to the tracking of your order once the Products have been dispatched.

Delivery Times

Delivery of Products can take up to two weeks UK-wide from the completion of the sale period. These delivery timeframes are approximate only, as they depend on the delivery location, and do not constitute a guarantee of delivery or delivery by such date. Therefore, your non-receipt of ordered Products within the estimated timeframes will not be ground for you to cancel your order or receive a refund.

Order Cancellation

Element 9 Graphics may cancel your order if it is for any reason unable to provide you with the Products subject to your order, or if our internal validation procedures determine that you are not a bona-fide purchaser.

You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage (either direct or consequential) or for any loss of time or inconvenience, which may result from such cancellation.

Title in Products

Notwithstanding delivery of the Products, title in any particular Products will remain with Element 9 Graphics until such time that you have paid and discharged all monies owing pursuant to any invoice issued by us in relation to the Products, including all applicable GST.

Risk in Products

The risk in the Products will pass to you upon delivery of the ordered Products to you.

Force Majeure

Element 9 Graphics will not be liable for any delay(s) in performing any of its obligations under these Purchase Terms caused by circumstances beyond the reasonable control of Element 9 Graphics, including but not limited to, natural disasters, war, acts of terrorism, industrial strikes, breakdowns or failures, or any other events that disrupt the processing of orders. Element 9 Graphics shall be entitled to a reasonable extension of time in order to perform its obligations under these Purchase Terms.


If you have any questions about the Element 9 Graphics Purchase Terms, please contact us at info@element9graphics.com

Purchase Terms And Conditions last updated on 26th July 2016.


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